Refund & Cancellation Policy – Askicart

Last Updated: 27 November 2025

This Refund & Cancellation Policy explains how cancellations, returns, and refunds are handled on Askicart.com. By placing an order, you agree to the terms mentioned below.

1. Order Cancellation

Orders can be cancelled any time before the product is shipped. Once an order has been dispatched from our warehouse, cancellation is no longer possible. In such cases, you may check eligibility for a refund after delivery.

2. Refund Eligibility

You are eligible for a refund under the following conditions:

You received the wrong product
The product arrived damaged or defective
The product was not delivered due to logistics failure

We may request photos or videos for verification of claims.

3. Non-Refundable Items

Certain items are not eligible for cancellation or refund:

Products that have been used or opened
Digital products once delivered
Items damaged due to mishandling, misuse, or improper use

4. Refund Process

Once your return or refund request is verified and approved, the refund will be processed to your original payment method (UPI, PayU, Net Banking, Cards). Refund processing typically takes 5–7 business days, depending on your bank or payment provider.